Back to homepage
This English text is provided for your convenience. The binding version of this document is the Slovak original published by Blue Yasuo Consulting, s. r. o. at chatbotnamieru.sk. In case of any discrepancy, the Slovak version prevails.

GENERAL TERMS AND CONDITIONS

Blue Yasuo Consulting, s. r. o.

Company ID (IČO): 53199341 Tax ID (DIČ): 2121301556 VAT ID (IČ DPH): not a VAT payer Registered office: Romanova 1678/33, 851 02 Bratislava — Petržalka, Slovak Republic Registered in the Commercial Register of the District Court Bratislava, Section: Sro, File No.: 146710/B Email: blueyasuoconsulting@gmail.com Phone: +421 902 638 008 Website: aichatbotforweb.com

(hereinafter referred to as the "Provider")

Effective date: 18 July 2026 Last updated: 3 August 2026

Article I — Introductory Provisions and Definitions

  1. These General Terms and Conditions (hereinafter "GTC") govern the rights and obligations between the Provider and the Customer in connection with the provision of the Provider's AI chatbot service (hereinafter the "Service"). The Service is provided in two forms: as a Self-Service Subscription, which the Customer orders, configures, and deploys themselves through their user account (including the free plan), and as an Individual Solution, which the Provider develops to the Customer's specification.

  2. For the purposes of these GTC:

    • Customer — a natural or legal person who orders the Service from the Provider;
    • End User — any third party who interacts with a Chatbot deployed for the Customer;
    • Chatbot — a software solution powered by artificial intelligence, either operated by the Provider as a Self-Service Subscription and configured by the Customer themselves, or custom-built by the Provider according to the Customer's requirements;
    • Self-Service Subscription — the standard plans (including the free plan) which the Customer activates by registering an account, configures themselves in the dashboard, and deploys on their own website;
    • User Account — the Customer's account in the Provider's application, through which the Customer configures the Chatbot and manages their plan;
    • Service — the collective term for the development, deployment, hosting, operation, maintenance, and technical support of the Chatbot;
    • Agreement — the agreement for the provision of the Service between the Provider and the Customer, of which these GTC form an integral part;
    • Individual Offer — a specific pricing and scope proposal prepared by the Provider for the Customer.

  3. These GTC apply to all contractual relationships between the Provider and the Customer, unless expressly agreed otherwise in the Individual Offer or the Agreement.

  4. The Customer confirms that they have read and agree to these GTC prior to entering into the Agreement.

Article II — Subject of the Agreement

  1. In the case of a Self-Service Subscription, the Provider undertakes to make the Chatbot available to the Customer in the scope of the selected plan and to operate it, while the Customer configures its content and behaviour themselves through their User Account. In the case of an Individual Solution, the Provider undertakes to develop a custom Chatbot according to the agreed specification and subsequently ensure its operation and maintenance.

  2. The Service includes, in particular:

    • a) Analysis of the Customer's requirements;
    • b) Development and configuration of the Chatbot;
    • c) Testing and deployment of the Chatbot;
    • d) Hosting and operation of the Chatbot;
    • e) Technical support and maintenance;
    • f) Modifications and improvements as agreed.

  3. For a Self-Service Subscription, the scope of the Service is defined by the plan selected by the Customer, as published on the Provider's website at the time of ordering (message allowance, number of AI agents, and other plan parameters). For an Individual Solution, the specific scope of the Service, Chatbot functionalities, and other parameters are specified in the Individual Offer, which forms an integral part of the Agreement.

Article III — Order and Conclusion of the Agreement

  1. The Customer may order the Service through:
    • a) Registering a User Account on the Provider's website and selecting a plan (Self-Service Subscription); or
    • b) Email or other written communication with the Provider (Individual Solution).

1a. In the case of a Self-Service Subscription, the Agreement is concluded when the Customer completes registration and, for paid plans, when payment is successfully completed. The free plan is activated upon registration and confirmation of the Customer's email address, and no payment is required for it.

  1. Upon receiving the order, the Provider shall prepare an Individual Offer containing:

    • a) Description of the Chatbot functionality;
    • b) Development and deployment timeline;
    • c) One-time setup fee for development and deployment;
    • d) Monthly fee for operation and maintenance;
    • e) Additional conditions (if any).

  2. The Agreement is concluded at the moment when the Customer accepts the Individual Offer in writing (including email), or pays the first invoice, whichever occurs first.

  3. The Provider reserves the right to decline any order without stating a reason.

Article IV — Pricing and Payment Terms

  1. Self-Service Subscription. The price is the monthly fee for the plan selected by the Customer, as published on the Provider's website at the time of ordering. No setup fee is charged for these plans. The free plan is provided at no charge and requires no payment details.

1a. Individual Solution. The price consists of:

  • a) One-time setup fee — covers development, configuration, and deployment of the Chatbot. The amount is specified in the Individual Offer.
  • b) Monthly operating fee — covers hosting, API costs, maintenance, and technical support. The amount is specified in the Individual Offer.

  1. All prices are quoted exclusive of VAT, unless expressly stated otherwise. VAT will be added at the statutory rate, if the Provider is a VAT payer.

  2. For an Individual Solution, the one-time setup fee is payable as follows:

    • a) 50% before the start of development (advance payment); and
    • b) 50% upon delivery and acceptance of the Chatbot.

  3. The monthly fee is payable in advance. For a Self-Service Subscription it is charged automatically for each subscription period from the payment card provided by the Customer, and the Customer receives an invoice for each payment. For an Individual Solution it is payable on the first day of each calendar month, based on an invoice issued by the Provider with a payment term of 14 days.

  4. Payments for a Self-Service Subscription are made by payment card through the Stripe payment gateway. Payments for an Individual Solution are made by bank transfer to the Provider's bank account specified on the invoice.

5a. The Customer may cancel a Self-Service Subscription at any time in their User Account. The Service then remains available until the end of the period already paid for and is not renewed thereafter.

  1. In case of late payment, the Provider is entitled to charge the Customer late payment interest of 0.05% of the outstanding amount per day of delay.

  2. If the monthly fee payment is overdue by more than 30 days, the Provider is entitled to temporarily suspend the Service until the outstanding amount is fully paid.

  3. The Provider reserves the right to unilaterally adjust the monthly fee. The Customer will be notified of the price change at least 30 days in advance. The Customer has the right to terminate the Agreement in accordance with Article X in such case.

Article V — Delivery Terms

  1. This Article applies to Individual Solutions (bespoke development). The Provider undertakes to deliver the Chatbot within the timeframe agreed in the Individual Offer. The indicative development time depends on the complexity of the project and is stated in the Individual Offer.

1a. Self-service subscription plans (including the free plan) are not subject to this Article. The Customer creates the account themselves, the Service is activated immediately upon registration or payment, and the Customer deploys the widget on their own website.

  1. Delivery of the Chatbot includes:

    • a) Deployment of the Chatbot on the agreed platform (website, application, etc.);
    • b) Basic training of the Customer for using the administration interface (if included);
    • c) Delivery protocol or deployment confirmation.

  2. The Customer is obligated to provide the cooperation necessary for proper delivery of the Chatbot, including:

    • a) Materials, texts, and information for Chatbot training;
    • b) Access to systems where the Chatbot is to be deployed;
    • c) Feedback within a reasonable time during development.

  3. Acceptance testing: After deployment, the Customer has 5 business days to test the Chatbot and report any deficiencies. After this period, the Chatbot is deemed properly delivered and accepted, unless the Customer has submitted valid written objections.

  4. If the Customer fails to provide necessary cooperation and delivery is delayed as a result, the Provider shall not be liable for the delayed delivery.

Article VI — Refunds

  1. The Provider does not offer a separate commercial "money-back" guarantee beyond what the law requires. The Customer's rights to a refund of payments made are governed by:

    • a) for Consumers (B2C), the statutory right to withdraw from the Agreement under Article VI-a of these GTC (14 days without giving a reason);
    • b) in the case of defects in the Service, the Provider's Complaints Procedure and the provisions of these GTC on complaints.

  2. If a Consumer (B2C) validly withdraws from the Agreement within the 14-day period under Article VI-a, the Provider shall refund the payment made in full within 14 days of receiving the notice of withdrawal, by the same means by which the payment was received (as a rule, to the payment card via Stripe).

  3. After refunding the payment, the Provider shall deactivate the Service and delete the Customer's data in accordance with Article XII and the Privacy Policy.

Article VI-a — Consumer's Right of Withdrawal (B2C)

This Article applies exclusively to Consumers (B2C Customers). Business (B2B) customer relationships are governed by the Commercial Code and Article X of these GTC.

1. Statutory right of withdrawal

In accordance with Section 19(1) and Section 20(1) of Act No. 108/2024 Coll. on Consumer Protection, a Consumer who has entered into a distance contract has the right to withdraw from the Agreement within 14 days without giving a reason.

Start of the period:

  • For a self-service AI chatbot subscription: on the day the Agreement is concluded (successful completion of payment and activation of the account).

End of the period: on expiry of the 14th day from the start. If the period ends on a public holiday, it is extended to the next business day.

2. How to withdraw

The Consumer may exercise the right of withdrawal:

  • by email to: blueyasuoconsulting@gmail.com (subject: "Withdrawal from the Agreement")
  • by post to the Provider's registered office: Blue Yasuo Consulting, s. r. o., Romanova 1678/33, 851 02 Bratislava — Petržalka, Slovak Republic

The Consumer may use a model withdrawal form, but is not obliged to do so. The period is deemed to have been observed if the withdrawal was sent no later than the last day of the period.

3. Consequences of withdrawal

If the Consumer validly withdraws from the Agreement, the Provider shall:

  • Refund all payments made by the Consumer within 14 days of receiving the notice of withdrawal, by the same means by which the payments were received (as a rule, to the same payment card via Stripe), unless the Consumer expressly agrees otherwise;
  • Deactivate the Service and delete the Consumer's personal data in accordance with the Privacy Policy (except for data necessary to meet legal obligations under accounting legislation).

4. Immediate activation of the Service and retention of the right of withdrawal

So that the Consumer can use the Service immediately, when ordering they give express consent to the supply of the Service (activation of the digital content) beginning right after payment.

Although Section 19(1) of Act No. 108/2024 Coll. allows the right of withdrawal to lapse for digital content supplied other than on a tangible medium once supply has begun with the Consumer's consent, the Provider does not apply this exception and fully retains the Consumer's right of withdrawal.

The Consumer may therefore withdraw from the Agreement throughout the entire 14-day period even after the Service has been activated, and the Provider shall refund the payment made in full pursuant to paragraph 3 of this Article.

Wording of the consent given when ordering:

"I agree that the supply of the service begins immediately after payment (activation on my account). This does not affect my right to withdraw within 14 days."

5. Exclusion of the right of withdrawal for Individual Solutions (B2B only)

Individual Solutions (bespoke development of an AI chatbot, voice assistant, automation, or website development) are available exclusively to Business customers (B2B). For that reason, the provisions of Act No. 108/2024 Coll. on the right of withdrawal do not apply to them.

Article VII — Rights and Obligations of the Provider

  1. The Provider undertakes to:

    • a) Provide the Service professionally, with due care, and in accordance with the Agreement;
    • b) Ensure Chatbot availability of at least 99.5% monthly (SLA), excluding scheduled maintenance windows;
    • c) Notify the Customer of planned maintenance at least 48 hours in advance;
    • d) Respond to outage and critical error reports within 4 hours during business days;
    • e) Ensure the protection of personal data in compliance with GDPR and applicable legal regulations.

  2. The Provider is entitled to:

    • a) Perform Chatbot maintenance, during which the Service may be temporarily unavailable;
    • b) Temporarily restrict or suspend the Service for security or technical reasons;
    • c) Use subcontractors for the performance of the Agreement (e.g., cloud service and AI model providers);
    • d) Suspend the Service in case of a breach of the GTC by the Customer.

  3. SLA compensation: If the Service availability in a given month falls below 99.5% (excluding scheduled maintenance and circumstances beyond the Provider's control), the Customer is entitled to a discount on the monthly fee:

    • Availability 99.0% – 99.4%: 10% discount
    • Availability 95.0% – 98.9%: 25% discount
    • Availability below 95.0%: 50% discount

Article VIII — Rights and Obligations of the Customer

  1. The Customer undertakes to:

    • a) Provide the Provider with truthful and complete information necessary for the proper provision of the Service;
    • b) Pay the price for the Service duly and on time;
    • c) Use the Chatbot in accordance with the Agreement, these GTC, and applicable legal regulations;
    • d) Not interfere with the technical solution of the Chatbot without the Provider's consent;
    • e) Ensure that the Chatbot is not used for illegal purposes.

  2. The Customer shall not use the Chatbot for:

    • a) Distributing unsolicited commercial communications (spam);
    • b) Distributing illegal, harmful, misleading, or offensive content;
    • c) Infringing third-party intellectual property rights;
    • d) Collecting personal data of End Users in violation of GDPR;
    • e) Any activity that could damage the Provider's reputation;
    • f) Impersonating a live person without clear notice that it is an AI.

  3. The Customer acknowledges that the Chatbot is powered by artificial intelligence and its responses may not always be 100% accurate. The Customer is responsible for reviewing and verifying Chatbot responses in relation to their End Users.

Article IX — Intellectual Property

  1. Chatbot ownership: The Provider is the author and owner of the source code, architecture, and know-how used in creating the Chatbot. The Customer is granted a non-exclusive, non-transferable license to use the Chatbot for the duration of the Agreement.

  2. Customer content and data: The Customer remains the owner of all materials, texts, data, and content provided to the Provider for the purpose of creating and training the Chatbot.

  3. Training data: The Provider shall not use the Customer's content and data for training chatbots for other customers, unless the Customer gives explicit written consent.

  4. Upon termination of the Agreement: The license to use the Chatbot expires on the date of termination. The Customer is obligated to cease using the Chatbot. The Provider shall, upon request, export the Customer's data in a standard format.

  5. References: The Provider is entitled to list the Customer as a reference in its promotional materials, unless the Customer objects in writing.

Article X — Duration and Termination

  1. The Agreement is concluded for an indefinite period with no minimum commitment.

  2. Either party may terminate the Agreement with a notice period of 30 days, starting from the first day of the month following the month in which the notice was delivered to the other party. A Customer on a self-service subscription may also cancel the subscription directly in their account; the Service then runs until the end of the paid period.

  3. The Agreement may also be terminated at any time:

    • a) By mutual agreement of both parties;
    • b) Due to a material breach of the Agreement by the other party, if the breach has not been remedied within 15 days of a written notice;
    • c) By a Consumer exercising the right of withdrawal pursuant to Article VI-a.

  4. Termination procedure:

    • a) The Provider shall deactivate the Chatbot on the last day of the notice period;
    • b) Upon the Customer's request, the Provider shall export the Customer's data in a standard format (JSON/CSV) within 30 days of termination;
    • c) The Provider shall delete all Customer data within 90 days of the Agreement's termination, unless legal regulations require a longer retention period.

  5. Termination of the Agreement shall not affect claims that arose before its termination, including claims for payment of outstanding invoices.

Article XI — Liability and Limitation of Liability

  1. Provider's liability:

    • a) The Provider shall be liable for damages caused by a breach of its obligations under the Agreement and these GTC, to the extent prescribed by applicable legal regulations.
    • b) The total liability of the Provider to the Customer is limited to an amount equal to the fees paid by the Customer in the 12 months preceding the damaging event.

  2. The Provider shall not be liable for:

    • a) Inaccurate, incomplete, or misleading responses generated by the Chatbot, as the Chatbot uses artificial intelligence technology whose outputs cannot be guaranteed as 100% accurate;
    • b) Damages caused by outages of third-party services (including AI model providers, cloud services, etc.);
    • c) Damages caused by incorrect use of the Chatbot by the Customer or End Users;
    • d) Damages caused by the Customer's failure to cooperate;
    • e) Lost profits, indirect damages, or consequential damages;
    • f) Damages resulting from force majeure events.

  3. Force majeure: Neither party shall be liable for non-performance or delayed performance of its obligations if caused by force majeure events (e.g., natural disasters, war, internet outages, legislative changes, pandemics, etc.).

  4. AI Disclaimer: The Customer acknowledges and agrees that:

    • a) The Chatbot is powered by artificial intelligence and its responses are generated automatically;
    • b) The Provider does not guarantee the accuracy, completeness, or suitability of Chatbot responses for any particular purpose;
    • c) The Customer is obligated to provide reasonable notice to End Users that they are communicating with an AI chatbot;
    • d) The Customer bears responsibility for damages to End Users resulting from reliance on Chatbot responses.

Article XII — Personal Data Protection

  1. The Provider processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection.

  2. Detailed information about personal data processing is provided in the separate Privacy Policy document, available at https://aichatbotforweb.com/privacy.

  3. Where the Provider processes personal data on behalf of the Customer (in particular End User data), the parties shall enter into a Data Processing Agreement (DPA) in accordance with Article 28 of the GDPR.

  4. The Provider uses the following sub-processors in the provision of the Service:

    • OpenAI, LLC (USA) — processing of conversations through the AI model;
    • Supabase, Inc. (database hosted in the EU — Stockholm, Sweden);
    • Hostinger International Ltd. (VPS hosting in the EU — Frankfurt, Germany).

  5. The transfer of personal data to the USA (OpenAI) is safeguarded on the basis of:

    • Standard Contractual Clauses (SCC) pursuant to the European Commission's decision; and/or
    • The EU-US Data Privacy Framework (DPF), if the recipient is certified.

  6. The Customer undertakes to inform End Users about the processing of their personal data through the Chatbot and to ensure appropriate legal bases in accordance with GDPR. Towards End Users the Customer is the data controller; to that end the Customer shall publish their own privacy policy and enter its address in the widget settings (Dashboard → Widget → Link to your privacy policy) so that the consent screen and the widget footer link to it. If the field is left empty, the widget links to the Provider's policy — a fallback only, which does not discharge the Customer's own duty to inform under art. 13 GDPR.

  7. Before first use the widget shows End Users a consent screen and permanently offers them the option to withdraw consent from its footer (art. 7(3) GDPR). Consent given lasts 12 months, after which the widget asks again. Details are set out in the Privacy Policy, section 13.3.

Article XIII — Final Provisions

  1. These GTC are valid and effective from 18 July 2026, last updated 3 August 2026.

  2. The Provider reserves the right to unilaterally amend these GTC. The Customer will be notified of the change at least 30 days before the effective date. If the Customer disagrees with the amended GTC, they have the right to terminate the Agreement in accordance with Article X.

  3. The Agreement, including these GTC, is governed by the laws of the Slovak Republic. Matters not regulated by the Agreement and these GTC shall be governed by:

    • The Commercial Code (Act No. 513/1991 Coll.), if the Customer is a business entity (B2B); or
    • The Civil Code (Act No. 40/1964 Coll.) and Act No. 108/2024 Coll. on Consumer Protection (which as of 1 July 2024 replaced Acts No. 250/2007 Coll. and No. 102/2014 Coll.), if the Customer is a consumer (B2C).

  4. Any disputes shall be resolved preferably by agreement. If no agreement is reached, the dispute shall be submitted to the competent court of the Slovak Republic.

4a. Alternative dispute resolution (Consumers). A Consumer who is not satisfied with the way the Provider handled their complaint, or who believes the Provider has infringed their rights, has the right to turn to the Provider with a request for redress. If the Provider rejects the request or fails to reply within 30 days of sending it, the Consumer has the right to file a proposal to commence alternative dispute resolution (ADR). The competent ADR body is the Slovak Trade Inspection (Slovenská obchodná inšpekcia, Bajkalská 21/A, 827 99 Bratislava, www.soi.sk), or another entity listed in the register of ADR entities kept by the Ministry of Economy of the Slovak Republic. Consumers may also use the European Commission's online dispute resolution platform. ADR is free of charge for the Consumer (the ADR entity may charge a fee of no more than EUR 5).

  1. If any provision of these GTC becomes invalid or unenforceable, the remaining provisions shall remain in force. The invalid provision shall be replaced by a provision that most closely approximates the original provision in terms of its purpose and economic significance (severability clause).

  2. The Agreement, including the GTC, constitutes the entire agreement between the parties regarding the subject matter of the Agreement and supersedes all prior oral or written arrangements relating to this subject matter.

  3. Communication between the parties shall be conducted primarily by email to the addresses specified in the Agreement or the Individual Offer.

  4. These GTC are drawn up in the Slovak and English languages. In case of any discrepancy between the language versions, the Slovak version shall prevail.

Blue Yasuo Consulting, s. r. o. In Bratislava, on 18 July 2026

Privacy PolicyData Processing AgreementHomepage