Frequently asked questions

Answers to all your questions about AI chatbots, voice assistants, automation, pricing, and security.

AI Chatbot — general questions

What is an AI chatbot?+

An AI chatbot is an intelligent virtual assistant powered by artificial intelligence. Unlike traditional script-based chatbots, it understands context, learns from your documents, and generates natural responses in your customers’ own language. It works like your best employee — except it works 24/7 without a break.

How long does it take to set up an AI chatbot?+

A standard setup takes 24–48 hours. It covers a consultation, building your knowledge base, configuring the AI, testing, and going live. For more complex solutions with custom integrations, it can take 1–2 weeks.

What languages does the chatbot support?+

Our AI chatbots support virtually any language. They understand expressions, phrases, and context, and reply in natural, fluent language — English, German, French, Spanish, and many more. A single chatbot can talk to each customer in their own language.

How accurate is the AI chatbot?+

Our chatbots reach 95% accuracy in their answers. They respond strictly based on your knowledge base — they don’t make things up. If they don’t know the answer to a question, they say so openly and hand the conversation off to a human agent.

Can a chatbot increase sales?+

Yes. Our clients see an average 40% lift in conversions. The chatbot works 24/7, answers questions instantly, recommends products, and guides customers toward a purchase. You’ll find the details in our case studies.

Technical questions

How does the chatbot integrate with my website?+

Just copy a single line of JavaScript and paste it into your website’s HTML. No complicated setup, no plugins. If you use WordPress, Shopify, or any other CMS, the integration is just as easy.

What is RAG (Retrieval-Augmented Generation)?+

RAG is the technology that lets the chatbot search your documents for relevant information and generate accurate answers from it. Thanks to this, the chatbot responds based on your real data — not on the AI’s general knowledge.

Which platforms do you support?+

We support websites (any website), WhatsApp Business, Facebook Messenger, and email. Every channel can be managed from a single dashboard.

Can I integrate the chatbot with my CRM?+

Yes. We support integration with HubSpot, Salesforce, and other CRM systems. The chatbot automatically saves contacts, conversations, and data into your CRM.

Do you support e-commerce platforms?+

Yes — Shopify, WooCommerce, PrestaShop, and custom solutions. The chatbot can access product data, recommend products, and provide order-status updates.

Pricing and payments

How much does an AI chatbot cost?+

Prices start at €60/month for the Start plan (500 messages). The Premium plan is €120/month (1,200 messages, 20% free) and Business is €180/month (2,000 messages, 30% free). For larger companies we offer a Custom plan with individual pricing. You’ll find the full breakdown on our Pricing page.

Is there a free trial?+

Yes, we offer a 14-day free trial. You can test the chatbot with full functionality, no payment details required.

What payment methods do you accept?+

We accept all major credit and debit cards (Visa, Mastercard), as well as Apple Pay and Google Pay. We invoice monthly.

Can I cancel my subscription at any time?+

Yes, with no strings attached. You can cancel your subscription whenever you like — simply through the dashboard or by email. No penalties, no hidden fees.

Is the consultation free?+

Yes, the first 30-minute consultation is completely free and with no obligation. We’ll help you figure out whether an AI chatbot is right for you and recommend the best solution.

Security and GDPR

Is the chatbot GDPR compliant?+

Yes, fully compliant with GDPR (the General Data Protection Regulation). Data is processed on secure servers, we use encryption, and customers retain full control over their data.

Where is the data stored?+

Data is stored on secure servers with end-to-end encryption. Only you and your team can access it, through a secure dashboard.

Who has access to the conversations?+

Only you and your team — through a secure, authenticated dashboard. We don’t access your conversations unless you explicitly ask us to (for example, for technical support).

Voice assistant and automation

What is an AI voice assistant?+

A voice bot that answers phone calls and talks with your callers in natural language. Unlike traditional IVR systems, it holds a natural conversation — it understands context and responds with a human-sounding voice. Ideal for call centers, restaurants, and clinics.

What can AI automation do?+

Automation of repetitive processes with AI — order processing, emails, invoicing, syncing data between systems, generating reports, and much more. We use the n8n platform with 400+ integrations.

Do you also offer video translation?+

Yes. AI translation and dubbing of videos into 50+ languages with voice-cloning technology. We preserve the original voice, tone, and emotion. Prices start at €99 for a video up to 5 minutes.

Didn’t find an answer?

Email us or book a call — we’re happy to answer any question and help you scope the right AI solution for your website.